This is beyond unacceptable.

We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?

This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.

Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.

We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.

Customer issue:

Property Damage or Personal Injury Incident

Delivery estimate: 18 February 2025 - 21 February 2025

We demand an explanation:

How is a claim allowed on a refunded order after 70+ days?

What safeguards are in place to prevent this kind of abuse?

Why are repeat offenders not being flagged and restricted?

Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.

Is fifteen pounds a good net profit margin? This is just considering basic costs, and excluding any Sales, PPC, Advertising, etc.

Around 3 weeks ago i created a shipment with amazon to pick up 2 pallets. The scheduling pickup etc was to be done by amazon - we had no personal control over this. I have been in regular contact with amazon to try get it picked up. I am relentlessly told 'please wait 48 hours for us to receive a response from the carrier'. this has turned into weeks with seller support saying the exact same thing each time. Its an absolute joke. How are we to make money when it takes almost a month to pick up 2 pallets? Weve imported other products and sent them off as case packs, and theyre already in the warehouse processing - while the 2 pallets are not. Has anyone else had to deal with the same issue?

So, I've sold all stock in my inventory and want to take a break from Amazon. I'm not currently on the professional plan, so I am not paying membership fees as I'm on the individual plan.

The last batch of products had a thermometer in and became HAZMAT, which caused too many problems. So my next batch will not contain a thermometer. Do I need to delete the listing and start again when going from HAZMAT to non-HAZMAT?

It will be a long break, maybe some months. Should I simply close the listing, reopen it later, and request that it not be HAZMAT anymore? I think that option will see my product go into reserve again while they evaluate it, which I don't want, for sure.

Then there is holiday mode. I've heard this mode doesn't retain things like sales rank, page rank, etc. So, if that is true, I may as well start again with a fresh listing.

This was my first batch to sell, and I only have one review. Seems not easy to get those.

I think it's gonna be easier and safer to just start again with a new listing. Any opinions on this are welcome. Thanks.