How Amazon treat their sellers, threatening emails.
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B0C9MTCRY4
Order number: 203-8302252-0026768
Return requested: No
Reason for contact: Costumer was supposed to receive the order on 19 of june but hasn't received it yet. Now costumer don't want it anymore. Initiate the refund right away. Respond asap or else we have to file a to-z gurantee claim against you.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
How Amazon treat their sellers, threatening emails.
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B0C9MTCRY4
Order number: 203-8302252-0026768
Return requested: No
Reason for contact: Costumer was supposed to receive the order on 19 of june but hasn't received it yet. Now costumer don't want it anymore. Initiate the refund right away. Respond asap or else we have to file a to-z gurantee claim against you.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
4 replies
Seller_d8YGbIjNqwFxn
I think mostly they just pass on what the customer has told them to say, they are nothing more than a messaging service.
They do zero investigation into any issue the customer has actually raised and expect the seller to do it.
I get a couple a week from Customer services asking me to do silly things such as refund immediately, provide compensation etc.
Seller_jVrLwMgavp5Xr
Costumer lol.
I had similar. The buyer opened a false A-Z for not received even though they'd complained about the size (which was stated clearly in the title and description).
Amazon noticed it wasn't a genuine INR but instead of closing it they changed it to a return request and told me to provide a return address to the customer, which of course I'd already done. Along with the threat that if I don't provide a return address, they'll refund the customer and count it against me.
Seller_7pTs15IYXmTOB
The customer services cannot even spell "customer" correctly and s/he works as "customer support". Disgusting and disgraceful.
I once opened a case and made a wee note request to seller support. I ended the tiny note saying "Cheers".
The seller support responds: "Dear Cheers"
What a bunch of clowns Amazon is employing.
Seller_C5sm0JF0I66yQ
Amazon has become the worst platform to sell on - it is literally a war against the seller!
It has been going downhill for a while, but it has never been this bad.
The sense of entitlement that Amazon has fostered in each customer now is beyond belief, and it all seems to be a tool to drive everyone to FBA.
Some of the decisions on A to Z claims are so bad, that it makes it pointless to even respond to an A to Z claim - and no matter how good the proof is that an item was delivered, or that the customer admits they have the item - the customer service staff just instantly authorise the claim!
Seriously, it has eroded any desire within me to reply to A to Z claims, as it has become a " if I reply and lose 20 minutes dealing with this issue and getting stressed out about it - will it change the outcome anyway?" process.
This combined with the insane way in which Amazon routinely blocks tracking emails to customers as they have "opted out of non essential communication", is making it nearly impossible to avoid negative marks on your account.
I bet Amazon sends tracking to all of its customers for FBA items though right?
Regarding the blocking of tracking emails - the customer often has no idea they have chosen this - they obviously think when they ticked this box - it was going to prevent sales "spam" emails - but not tracking on an item they have purchased!!!
Why, oh why would a seller choose to join Amazon with barriers to easy trade like this, and a dictatorial regime in place which seems to be on a mission to harm the seller?
I have stopped listing new items on Amazon a long time ago, as it is too much hassle to deal with compared to other platforms.
