Some customers have an incorrect delivery address - and that's my fault!
When a customer enters an incorrect address into Amazon their items clearly aren't going to arrive. An A to Z claim will result in a refund and a defect. An appeal will be dismissed because the item's not arrived. And Amazon won't even have the courtesy to discuss the matter.
When it comes to Customer Service the other platforms are streets ahead of Amazon.
Some customers have an incorrect delivery address - and that's my fault!
When a customer enters an incorrect address into Amazon their items clearly aren't going to arrive. An A to Z claim will result in a refund and a defect. An appeal will be dismissed because the item's not arrived. And Amazon won't even have the courtesy to discuss the matter.
When it comes to Customer Service the other platforms are streets ahead of Amazon.
3 replies
Seller_J2H5GprhaORbt
Just about everything on Amazon is your fault as a seller.
I have never understood , when ever i buy anything from any other website , details including email address and postcodes etc are normally verified . On Amazon , you seem to be able to put what you like in the address and contact details.
More importantly , 9 times out of 10 the buyer enters the wrong/incorrect address on purpose , knowing that the goods will be delivered , but they they can state it was not delivered to me
Seller_TK2SgAhe3iGJV
I did not get an A-Z claim for this after speaking to customer service when it happened to me, and I didn't give a refund. I guess it is just luck of the draw with who you have helping.
Seller_540qgZMXuuXdD
Yep.
I've had a first name, town, and postcode. Contact number a string of 7's.
It's astonishing that Amazon don't verify details.
