AMAZON - Train your staff! Seller Support getting rapidly worse
Honestly, all I ask is they actually read the case notes and look at attachments. Is that really too much to ask?
If anyone with any sort of clout at Amazon happens to be reading this, just spend 10 minutes reading some Support Cases, the replies from Amazon Support Staff are literally pointless.
This is just 1 example, I gave up.
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AMAZON - Train your staff! Seller Support getting rapidly worse
Honestly, all I ask is they actually read the case notes and look at attachments. Is that really too much to ask?
If anyone with any sort of clout at Amazon happens to be reading this, just spend 10 minutes reading some Support Cases, the replies from Amazon Support Staff are literally pointless.
This is just 1 example, I gave up.
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27 replies
Seller_a7KfTOsGyRvnj
The forum won't even let me post a heavily edited version of the chat log... Sigh.
You'll have to take my word it was a circle cluster mess over a very simple query.
One of our ASINs in a certain region is only showing the FBM offer, despite the FBA offer being active.
It went a little like this:
So you are having issue with variations?
No
So you are having issues with the pricing on the offer?
No
Do you need help creating an FBA shipment?
No, gives up.
Seller_lmJOjF6JybyzB
Yes, I'm afraid I have to agree that with seller support, reading the case notes and looking at attachments really is too much to ask.
I think they do train their staff - they train them to pick a 'best fit' pre-prepared answer and not to actually engage in any conversation that might enable the seller to get their point across and obtain a solution. Every single one of their solutions require you the seller to simply go away.
There are so many threads and posts about the gross incompetence of seller support, you'd think someone at Amazon would take it up. Unfortunately there is zero accountability within Amazon, and in my 19 years as a seller, it has only gotten steadily worse. I'm sorry I can't offer any optimism.
Seller_zyM900Clo4ITD
There is no seller support, just bots closing your case to keep amazons metrics down.
Seller_i38MVIJDH23AY
This is true and convinces me if they wanted to improve it then they would have done.
Seller_KpLIctvbbNSns
100% Most useless support ever. I'd rather wait 3 days and get a competent reply than this AI [Moderator Edit: removed inappropriate word] all the time , always passing the blame, never getting to tier 2 support.
Seller_5FDXsxtR9c2zC
Seller support is a complete waste of time. I regularly have listings removed because they are toys which contain Li-ion batteries or some other stupid reason, like they are a choking risk, which can take me weeks, loads of emails and messages and sometimes phone calls to get reinstated, and I sell bedding, towels and fleece blankets!!!!!!!!!!!!!!!!
Seller_tz74iYhHLULoK
It's awful. You simply cannot grow a sustainable business on Amazon because when something happens and you need support, you get a sub standard service that doesn't have much relevance with the nuances involved with the issues that SP face.
We are still awaiting seller support to reactivate one of our products, because an algorithm has deemed it to be 'restricted' despite it already being reviewed by the restrictions team and made available for sale in March. Hundreds of units sitting stranded whilst we fight with them. All we get in return is generic non helpful replies.
Infuriating.
Seller_cJB3VMecFarJ7
I totally get it—Seller Support can be so frustrating at times.
One thing that’s really helped me is making sure I’m fully prepared before starting a Live Chat. I plan out the issue in my head, get all the key info together, and take screenshots beforehand. That way, as soon as the chat starts, I can explain things clearly and send images right away.
I always choose Live Chat when it’s available, because being able to share screenshots makes the process a lot smoother.
In my experience, 9 times out of 10, when I’m well-prepared like that, the issue gets resolved then and there. Occasionally, it does get escalated and I have to wait for a follow-up email—but being ready definitely helps move things along.
Just wanted to share in case it’s helpful for anyone else dealing with the same frustrations!
Seller_N0kQDKMgwda6y
I have had books removed from sale over 'pricing errors' Three copies for sale, one the same price as mine, one for loads more.. Despite several emails, complaints, queries, different people being involved, still absolutely no sense or resolution. Its quite idiotic. You might think Amazons vast wealth would run to actual seller support instead of just the pretence
Seller_J2H5GprhaORbt
Normally I only get them to read something when I threaten to close the account down . but generally speaking all i ever do is going around in circles with different copy and paste jobs
and never get a straight answer
in the end i give up my time is more valuable , which I believe is there intention
