Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in

Browse discussions

pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
∙
user profile
Seller_AJRkrWzM7LfGZ
∙
user profile
Seller_0AG9i8qKfX9Eu
∙
user profile
Seller_vPynXhmVgAJqF
∙
user profile
Seller_7U5fxTp9JFdnP
∙
user profile
Seller_FQHkqHJI5SqTh
∙
user profile
Seller_RguKGMHvWFmo3
∙
user profile
Seller_Lr7QElNvfg4fZ
∙
user profile
Seller_rfg8XDpdK2flw
∙
user profile
Seller_aHwiKhw33AAfI
∙
user profile
Seller_5znjUkXjvEGiQ
∙
Sort by
Latest activityRecently createdMost viewedMost voted
Filters
Date/timeAll timePast dayPast weekPast monthPast 3 monthsPast yearDate Range
Quick filters
Discussions
Categories
Tags
Tags will populate based on category selection

Browse discussions

pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
∙
user profile
🌟 Protect Your Brand: Join Us for an Exclusive Transparency Programme Deep Dive! 🌟
by Seller_z3k8APxGfbQEK
Amazon replied

Are counterfeit products keeping you up at night? Want to boost customer trust and gain deeper supply chain insights? We've got you covered!

📅 MARK YOUR CALENDAR:

Date: Monday, 30 June 2025

Time: 08:00 - 16:00

Event: Ask Amazon - Transparency Programme Special

🔍 What You'll Discover:

  • How to shield your brand from counterfeiters
  • Ways to enhance customer engagement
  • Tools for superior supply chain visibility
  • Expert tips from the Transparency Programme team

💡 Why Transparency Matters:

Join thousands of brands already utilising this powerful programme to protect their products and strengthen customer relationships. Get your questions answered directly by our expert team!

📝 How to Participate:

  • Start posting your questions now in this thread
  • Our Transparency team will respond to all questions on 30 June
  • Can't make it on the day? No worries - post your questions in advance!

🎯 Ready to Transform Your Brand Protection Strategy?

1. Visit the Transparency programme page for a preview

2. Post your questions - early birds welcome!

Don't miss this opportunity to take your brand protection to the next level!

0 votes
0 votes
174 views
8 replies
Latest activity
user profile
Seller_AJRkrWzM7LfGZ
∙
user profile
Amazon charged me 0.20 GBP to amazon AE - what is this?
by Seller_AJRkrWzM7LfGZ

Amazon charged me 0.20 GBP to amazon AE - what is this?

Upon googling, it looks like amazon UAE store - my deposit method isnt set up there, i assume it was an authentication payment of some kind?

My bank flagged it for fraud and they are asking me to clarify it

0 votes
0 votes
14 views
2 replies
Latest activity
user profile
Seller_0AG9i8qKfX9Eu
∙
user profile
ISSUE WITH CUSTOMER SAYING ORDER WAS NOT IN SAFE PLACE
by Seller_0AG9i8qKfX9Eu

Hi guys. just seeing what your opinions are on this.

we shipped an order out, customer messages us back to say they were not home. it was delivered to a safe place which was pictured in the tracking.

we asked them a question about it and they then put this reply

"You are clearly not reading what I send and you clearly don’t want to resolve this as a seller. I have no time to play silly games with you. Read what I have sent you and read it properly and you will see how I got the picture. This issue falls with you as you have chosen Royal Mail as the courier. If you don’t issue me a refund I will have no alternative but to leave an honest review of how you have failed to resolve this issue for a paying customer. I will also have to repost yours and my email replies so your customers can see what problems they will face trying to resolve the issue with you. Issue my refund now please as I haven’t got my items and I have done nothing but comply with you"

instantly from experience it looks like they are trying to have us over on this because you dont just do that . so the item has been delivered but i dont know what to do for the best. i think they have just decided to say they dont have it as they know they could easily get something for free.

interested on some thoughts

2 votes
0 votes
422 views
21 replies
Latest activity
user profile
Seller_vPynXhmVgAJqF
∙
user profile
Help Please!!! We found that you have violated our Seller Code of Conduct policy.
by Seller_vPynXhmVgAJqF

I am new to amazon and trying to build my brand and have tried to all my possible best to keep my account above board. I have my brand registered under amazon brand registry. I received this email below and now my account health has tanked with risk of deactivation. I genuinely do not know what I have done wrong and I do not want my account to be deactivated as I have thousands ties in stock.

Any help will be so much appreciated. i have reached out to seller support, account support but they have not been able to tell me what the issue relates to. I am lost.

We found that you have violated our Seller Code of Conduct policy. If this issue continues, we may deactivate your Amazon seller account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why did I receive this message?

We have taken this measure because we observed that you or someone acting on your behalf has requested changes to product images and displays that do not match the product being offered; or has requested a variation for an ASIN that does not match the product offered under the current ASIN; or has requested to merge multiple ASINs that do not match the products being offered in the original ASIN.

https://sellercentral-europe.amazon.com/gp/help/1801

How do I address this issue?

To remove this warning, go to your “Account Health” page, click “Appeal” next to the warning, and follow the on-screen instructions:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not submit the required information?

If we do not receive the required information, the warning will continue to impact your Account Health Rating for 180 days following the date on which it was posted to your account. If this issue continues, we may deactivate your Amazon seller account. Deleting your listing on this ASIN is not sufficient to address the violation and will not result in its removal from your Account Health page. To learn more about Account Health Rating, go to “Account Health Rating program policy”:

https://sellercentral-europe.amazon.com/gp/help/G200205250

Has this message been sent in error?

If you believe there has been an error, submit an explanation through your “Account Health” page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

Click “Appeal” next to the policy warning and following the instructions provided. Your explanation should include evidence that demonstrates your account did not violate our Seller Code of Conduct policies.

We’re here to help.

If you have questions about this policy, contact us:

https://sellercentral-europe.amazon.com/cu/contact-us

Amazon.co.ukSincerely,

Seller Performance Team

Amazon.co.uk

@Seller_QYS7Alex1XIw4

0 votes
0 votes
16 views
3 replies
Latest activity
user profile
Seller_7U5fxTp9JFdnP
∙
user profile
Changing a product type
by Seller_7U5fxTp9JFdnP

Hi

Does anyone know how to successfully change a product type for a listing (own brand listing)?

Amazon automatically changed my browse node to running belt, i got this changed back to Sports & Outdoors›Sports & Outdoor Recreation Accessories›Reflective Gear which is the correct node, as my running vest comes with leds and a water bottle.

Now the product type is wrong and im unable to change this, even via flat file, I was previously selling this as a running vest and now its selling as a hydration pack, im unable to change the product type to running vest. I have a call logged with brand registry 11245852442 but so far they've been unable to make the change.

What can i do? Any support would be appreciated?

Thanks

0 votes
0 votes
2 views
0 replies
Latest activity
user profile
Seller_FQHkqHJI5SqTh
∙
user profile
High pricing warning
by Seller_FQHkqHJI5SqTh

Woke up to a load of high pricing warnings. All of which were sold years ago.

Hope Amazon do it more often; picked up a nice lot of bargins.

0 votes
0 votes
4 views
0 replies
Latest activity
user profile
Seller_RguKGMHvWFmo3
∙
user profile
How many times do you have to sign in a day
by Seller_RguKGMHvWFmo3

Currently I have to sign in and put OTP in around 15 times a day, is this normal??

3 votes
0 votes
150 views
10 replies
Latest activity
user profile
Seller_Lr7QElNvfg4fZ
∙
user profile
Stuck in Error Code 20000 Loop on Flat File Upload
by Seller_Lr7QElNvfg4fZ
Amazon replied

Hi all,

Every time I try to upload a flat file I repeatedly get Error Code 20000. The exact message is: We can't access your image at 'xxxxxxx' due to SSL certificate issues. Either fix your server's SSL settings or use Amazon S3 to host your images.

First of all, this link has only been provided once in one of the older uploads and has no relevance to what I am currently uploading.

Secondly, this link is does indeed have an SSL certificate.

Seller Support keep telling me to ensure I have a SSL certificate on my website to enable the link to be viewed. However, as I said this link that I keep getting the error for is not included in my flat file so should have no relevance.

This is happening on every single flat file I upload. Case ID: 11224905112

Would massively appreciate any help on this issue.

Kindest regards and thanks in advance!

0 votes
0 votes
10 views
2 replies
Latest activity
user profile
Seller_rfg8XDpdK2flw
∙
user profile
need to speak to the risk management, escalations reduction, and quality Assurance (REs-Q) Team urgently
by Seller_rfg8XDpdK2flw
Amazon replied

We need to speak to the need to speak to the risk management, escalations reduction, and quality Assurance (REs-Q) Team urgently. They have previously replied to an issue we had but we cannot seem to find a away to get back in touch with them. Can any of the CS help? This is very urgent @Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

We have an ongoing case where another seller has been abusing the IPO policy and we have been advised an internal review is being carried out. We really need to speak to the risk management team

Please help as we are a large seller experienced seller

Regards

0 votes
0 votes
12 views
2 replies
Latest activity
user profile
Seller_aHwiKhw33AAfI
∙
user profile
Listing issue Showing "Request Approval"
by Seller_aHwiKhw33AAfI
Amazon replied

I'm Jay from Sharlin Traders. We've been trying to list Cupid Condoms for weeks, following every step as per Amazon's seller policies:

Got category approval

Submitted product photos, invoices & authorization letter

Listed the product as per seller support advice

Yet, after listing, we still see the same "Request Approval" message. Case logs show we're approved, but the system keeps rejecting it.

We've contacted Seller Support multiple times, and while they're helpful, nothing gets resolved.

Honestly, it feels like we’re stuck in a loop with a backend glitch. It's exhausting. We just want to list our approved product.

Please someone help us to resolve.

0 votes
0 votes
10 views
2 replies
Latest activity
user profile
Seller_5znjUkXjvEGiQ
∙
user profile
Food supplement that does not contain ingredient information in the ingredients attribute field
by Seller_5znjUkXjvEGiQ

Hi

We have multiple ASINs flagged over the last few days for this issue: "This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field"

In all cases, we have Ingredients entered in the Ingredients field, and the product details page displays the listed ingredients correctly. So it does not make any sense.

The notification states that the listing will be reinstated within 2 days, but I am not convinced this will happen, since the Ingredients were correctly entered in the first place.

Has anyone else faced this and been able to resolve it?

0 votes
0 votes
3 views
0 replies
Latest activity