Hi Everybody,

A customer ordered the wrong product according to the following messaged received via Amazon customer support:

"Reason for contact: Hello, the customer would like to return this item for a refund as he ordered wrong item and he doesn't want to pay a return postage. Please help the customer with a prepaid return label as fast as possible so that he can return it for a refund. Thank you so much."

The order was fulfilled by merchant (not FBA or Seller Fulfilled Prime)

The customer then opens an A-Z using the reason "not correct description" which contradicts the earlier message.

We comment on the A-Z case stating the customer has selected the wrong reason in an attempt to avoid paying return charges.

A-Z claim is granted.

We appeal and the appeal is reject stating "You did not provide a valid prepaid return address to the buyer."

I have checked the listing and it does not say "Free Returns" which to my understanding is correct for a fulfilled by merchant offer.

Am I missing something here or has something changed with the returns policy. Do we still have to offer a prepaid returns label for a change of mind/buyer remorse order. It is an oversized item (not heavy and bulky) but nonetheless expensive to return.

TIA,

Steven

Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????

this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.

Order ID: 205-5081902-4238749

Order ID: 202-3280404-5900327

@Seller_TSXM2A5nxWSuH / @Seller_gAhPNiLrkfTcr / @Seller_DNQGSsdC7DccM

A customer claimed they didn't receive their order (£599.99) despite tracking showing the item delivered at their address. Customer opened an A-Z claim which was denied, they have now gone on to open a chargeback against us.

I'm trying to understand what the point is in A-Z if the customer can lose and then attempt a chargeback AS WELL?

It is not only frustrating as hell that a customer is trying to scam us but we now have to spend valuable time defending ourselves against multiple claims.

The other irritating thing about the chargeback is that we cannot attach any photographic evidence. Is there anywhere images can be uploaded?

Hi,

I intends to know about the procedure / mechanism how to sold running account amazon with company. How to calculate the company worth and what are the platform where i advertise .

Thanks

Customer bought two items, each 110.8 pounds. One was faulty, then he tried to return. I agreed and authorize Amazon to generate return Label.

My customer found return label short of information, and I email him my warehouse address. my customer did not post the product, but claim A-Z of the whole amount 221.6 pounds. Amazon did investigation, and decisively deducted 221.6 pounds from my account to the customer.

I wrote to Amazon, and Amazon told me I did not respond to the customer properly. And my money just gone like this. I believe the world has fair rule, but I don't see fairness in Amazon, at least, no mercy to sellers.