Hi guys. just seeing what your opinions are on this.

we shipped an order out, customer messages us back to say they were not home. it was delivered to a safe place which was pictured in the tracking.

we asked them a question about it and they then put this reply

"You are clearly not reading what I send and you clearly don’t want to resolve this as a seller. I have no time to play silly games with you. Read what I have sent you and read it properly and you will see how I got the picture. This issue falls with you as you have chosen Royal Mail as the courier. If you don’t issue me a refund I will have no alternative but to leave an honest review of how you have failed to resolve this issue for a paying customer. I will also have to repost yours and my email replies so your customers can see what problems they will face trying to resolve the issue with you. Issue my refund now please as I haven’t got my items and I have done nothing but comply with you"

instantly from experience it looks like they are trying to have us over on this because you dont just do that . so the item has been delivered but i dont know what to do for the best. i think they have just decided to say they dont have it as they know they could easily get something for free.

interested on some thoughts

Hi everyone i am going to start the seller fulfilled prime trial, however slightly confused as some places it states i can set a cut of time of 2pm and some places it says 4pm can these be changed and which is correct? from my shipping settings i can change the times so i am a little confused as i have a direct price from EVRI for SFP which has been integrated on veeqo so labels will be bought on there and dispatched from veeqo but confused on the dispatch times, if someone can help and just guide me would be much appreciated

kind regards

I've never come across this before but I can't use Royal Mail on one of my FBM orders.

I literally shipped the exact same item last night for 87p but when I went onto this one, a minute later, Royal Mail is greyed out and I can only use Evri.

I've opened a case via SS (11238764102) - was told to use Evri but that method is 3 times more expensive and leaves me out of pocket.

Anyone have any clues - tempted to take a hit on my VTR and use a stamp.

It's to Devon and it's a ship by today - delivery up until 1st of July (the exact same stats as other orders the same).

I'm at a loss as I've tried everything - SS aren't helping (no surprises there).

We're forced to use 'Buy Shipping' but this appears to be a glitch that will leave me with either a hit on my metrics or being out of pocket

Can someone tell me how do I find report for cost breakdown for each item removed and shipped back to me?

Long story short some of my inventory aged and been removed automatically, and I have noticed that some small items under 100g measuring no more than 10cm 10cm 4cm for some reason are now classed as oversized and fulfilment fees with weight 80kg+ and I'm wondering amazon sneaky changed items weight and charging me 80 quid each to return an item in the envelope!?

I've only noticed two listings and they both same size and both 70 quid + to fulfil each has 1 unit available, but because I think its scheduled for automatic removal listing shows as out of stock so I cannot request dimensional and weight remeasurement. So they going to ship them and charge me 100s of pounds.... and how many they done already?!

So I need a report where I can see all items shipped to me and how much they have charged for the "service" can someone please help? Many many thanks

Amazon have introduced a new template for uploading pack information.

Each pack group is now on a different tab.

IT DOESN'T WORK. Don't they test anything.

The groups don't align and once it has been uploaded it will not allow movement to the next step.

It is just exhausting dealing with them.