Dear fellow sellers,

Pull up a chair. You’re going to want popcorn for this one.

Amazon just suspended our entire Belgium account over a single ASIN: B0C44266R5. The reason? According to Amazon, our dry, dual-tipped cotton swabs apparently contain the “medicinal ingredient: Povidone-iodine.”

Let me be crystal clear: these are DRY cotton swabs, individually wrapped, no liquid, no iodine, no magic potions, no wizardry. Just clean cotton on a stick. We even uploaded product photos to prove it. They’re about as medicinal as a Q-tip in your glove compartment.

Here’s the kicker—this ASIN was already flagged once, and then cleared and reinstated by Amazon back in September 2024. We provided evidence. They agreed it was compliant. Fast-forward to today, and bam—full account suspension. This, despite the ASIN never being sold, never linked to a violation, and now deleted entirely from our catalog.

We currently run over 600 active ASINs, do $500K+ monthly, employ 20 staff, and have zero history of violations. All of that is now frozen because the system linked “cotton swabs” with “iodine.” We’ve taken every proactive measure imaginable, yet here we are—penalized over a catalog mismatch.

If this can happen to a clean listing that’s never shipped a unit, it can happen to any of us.

We’re appealing directly and respectfully asking Amazon to reverse this enforcement and reinstate our account. In the meantime, if you've faced something similar—especially misclassification or catalog glitches—drop your story below. We need each other's support more than ever.

And if anyone from Amazon’s teams is listening: cotton swabs - iodine. Let’s fix this.

RockDealer

My account has been deactivated for nearly 2 months because of VAT address verification problems. Now all these problems have been fixed and yesterday I received the notifications that my information has passed verification and my account has been reactivated.

But it is 30 hours later and still my account is deactivated, my inventory is still stranded and disbursements held. I can only imagine that there is a technical problem which is preventing reactivation. There seems to be no way forward.

This is really urgent because my EU inventory (47,000 units) is scheduled for disposal next week and I have no way to receive it myself, so if that happens it will be the end of my business.

@Seller_gAhPNiLrkfTcr Please can you help me with this?

We are selling some plumbing products that we have left from a store we had closed

A Policy Violation came up as the brand now trade marked the name, On the same day we zeroed the products as we did not want to sell

A few days later our account got deactiavted

Now trying to reactivae it we Explaind out situation and also provided Documation that we had bougt this stock from a distributors that is listed as approved seller of the trade markd manufracturer.

We do not want to sell those products any more yet out account remains Deactivated

Any help to get this re activated would be helpful.

Anyone experience this before?

We’ve had a 900 account health score for years. About 2 weeks ago, Amazon flagged us stating we “left negative feedback on a competitor or incentivized customers to do so”.

I spent hours on the phone with both seller support and account health support asking what info they needed to rectify this. After the 3rd phone call, my account was deactivated yesterday.

Amazon can’t give me any info other than what the flag says. It can’t say what product is flagging this. If it was me who left a review or “someone who knows me”. They have no info and keep saying it’s a confidential matter. That unfortunately doesn’t help me solve the issue.

I uploaded any buying history, my review history (or lack thereof), product descriptions of everything I’ve ever purchased on Amazon to show it’s not a competitor.

Haven’t heard back yet.

I don’t even care about the health strike at this point. We do over $50k a month on Amazon, I just want the account active.

Anyone experience this before? Better for me to keep working with them and losing money? Or can I just say sure I did it (even though I didn’t), take the account strike for 180 days, and get my account active?

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN