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Seller_PaG5sS4eOMWqA
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Seller_PaG5sS4eOMWqA
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Account deactivated due to section 3 violation.
by Seller_PaG5sS4eOMWqA
Amazon replied

Hi everyone,I’m reaching out to the community (and hopefully to Amazon staff) for help.

My account was deactivated due to inauthentic product complaints across five ASINs. I’ve now submitted four separate appeals, each time with everything Amazon asked for:

Invoices dated within 365 days from verified, VAT-registered UK/EU suppliersSupplier names, addresses, phone numbers, websites – all clearly listed Letters of Authorization from brands like Goodal, and doTERRAA full sales and purchase summary, clearly showing how my inventory matched sales

A detailed Plan of Action, including root cause, corrective, and preventive steps I’ve also confirmed: My Account Health Rating was 248 at the time of suspension.

Order Defect Rate is 0.3%, and Invoice Defect Rate is 0%I have zero safety/IP/condition complaints. Despite all this, every appeal has been rejected with vague responses saying I didn’t provide enough information.

I’ve followed the help docs, read countless threads here, and I’m honestly out of options. I'm confident everything I submitted meets the requirements. If anyone has any advice, or if you’ve faced something similar and got it resolved — I would really appreciate your input. This is a matter of urgency and my entire business is at stake. Thanks so much in advance @amazon-mod

1 vote
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8 replies
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Seller_FQHkqHJI5SqTh
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High pricing warning
by Seller_FQHkqHJI5SqTh

Woke up to a load of high pricing warnings. All of which were sold years ago.

Hope Amazon do it more often; picked up a nice lot of bargins.

0 votes
0 votes
13 views
3 replies
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Seller_RguKGMHvWFmo3
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How many times do you have to sign in a day
by Seller_RguKGMHvWFmo3

Currently I have to sign in and put OTP in around 15 times a day, is this normal??

3 votes
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174 views
11 replies
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Seller_9OTst74ffpLNk
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Product Detail Page Tampering still need help
by Seller_9OTst74ffpLNk

Hello

I have been hit for Product Detail Page Tampering reason being

Attribute needing correction; brand

Detected inaccurate or inappropriate content; "brand name which is our brand"

Amazon remove my listings

However we own the brand.

Our brand is set up in Brand Registry

We also submitted the certificate from the UK Patent office confirming we own the brand

I also sent product image of my product which clearly have our brand on the packaging and the product itself

Amazon rejected my appeal the reason being we do not have enough information at this time to remove the violation

I even called them twice but they do not help as you are speaking to people in India and whist they try to help - they have limited thing they can do and they do not offer anything much apart from appealing again. On my second call the lady was insisting I made changed to listing recently. I said I hadn't appart from pricing but I concluded she didnt know what she was talking about so I politely ended the call.

I am at a loss what to do now.

The longer amazon this goes on my listing looses rank - I spent so much time and effort in advertising in building up the rank.

Its so frustrsting and i dont think any business can survive will policies like this

Can someone help please @Seller_mIRnuhdx7l5sN

@Seller_Udi0JNbTrsmUV

@Seller_j9Bd91CW3ZVpr @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR

Complaint ID: 17984446531

I just appealed again (more detailed letter and product images showing my brand but still same repsonse

0 votes
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12 views
2 replies
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Seller_vPynXhmVgAJqF
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Help Please!!! We found that you have violated our Seller Code of Conduct policy.
by Seller_vPynXhmVgAJqF

I am new to amazon and trying to build my brand and have tried to all my possible best to keep my account above board. I have my brand registered under amazon brand registry. I received this email below and now my account health has tanked with risk of deactivation. I genuinely do not know what I have done wrong and I do not want my account to be deactivated as I have thousands ties in stock.

Any help will be so much appreciated. i have reached out to seller support, account support but they have not been able to tell me what the issue relates to. I am lost.

We found that you have violated our Seller Code of Conduct policy. If this issue continues, we may deactivate your Amazon seller account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why did I receive this message?

We have taken this measure because we observed that you or someone acting on your behalf has requested changes to product images and displays that do not match the product being offered; or has requested a variation for an ASIN that does not match the product offered under the current ASIN; or has requested to merge multiple ASINs that do not match the products being offered in the original ASIN.

https://sellercentral-europe.amazon.com/gp/help/1801

How do I address this issue?

To remove this warning, go to your “Account Health” page, click “Appeal” next to the warning, and follow the on-screen instructions:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not submit the required information?

If we do not receive the required information, the warning will continue to impact your Account Health Rating for 180 days following the date on which it was posted to your account. If this issue continues, we may deactivate your Amazon seller account. Deleting your listing on this ASIN is not sufficient to address the violation and will not result in its removal from your Account Health page. To learn more about Account Health Rating, go to “Account Health Rating program policy”:

https://sellercentral-europe.amazon.com/gp/help/G200205250

Has this message been sent in error?

If you believe there has been an error, submit an explanation through your “Account Health” page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

Click “Appeal” next to the policy warning and following the instructions provided. Your explanation should include evidence that demonstrates your account did not violate our Seller Code of Conduct policies.

We’re here to help.

If you have questions about this policy, contact us:

https://sellercentral-europe.amazon.com/cu/contact-us

Amazon.co.ukSincerely,

Seller Performance Team

Amazon.co.uk

@Seller_QYS7Alex1XIw4

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43 views
4 replies
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Seller_ikLa4t9KI2jXq
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I'm tired of Amazon's automated emails. Do you think the documents we send are actually reviewed?
by Seller_ikLa4t9KI2jXq
Amazon replied

Amazon deactivated my account about a year ago because of concerns around whether I comply with the Dropshipping Policy. I still have some money stuck in the account, but because I was busy with other things, I didn’t really try to appeal properly until recently.

For the past 3 months, I’ve been preparing detailed messages explaining how our company operates and asking them to reactivate my account. Every single time, Amazon sends the exact same reply.

Seriously, when is Amazon going to start valuing its sellers?

If you're just eyeing the couple hundred bucks sitting in the account, that’s honestly ridiculous. I’m a decent, honest seller, and I’ve been doing things the right way. I’m just tired of this nonsense on the platform.

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0 votes
14 views
2 replies
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Seller_rfg8XDpdK2flw
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need to speak to the risk management, escalations reduction, and quality Assurance (REs-Q) Team urgently
by Seller_rfg8XDpdK2flw
Amazon replied

We need to speak to the need to speak to the risk management, escalations reduction, and quality Assurance (REs-Q) Team urgently. They have previously replied to an issue we had but we cannot seem to find a away to get back in touch with them. Can any of the CS help? This is very urgent @Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

We have an ongoing case where another seller has been abusing the IPO policy and we have been advised an internal review is being carried out. We really need to speak to the risk management team

Please help as we are a large seller experienced seller

Regards

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2 replies
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Seller_zwoYg1nbgxxeu
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Product Authenticity Customer Complaints - Amazon won't recognise the item on the invoice
by Seller_zwoYg1nbgxxeu

Received a Product Authenticity Customer Complaints for B0D86BP6M2.

Took a bit of digging, but found out that recent customer left a comment on Voice of the Customer that he thinks "the package doesn't look authentic"

No feedback was given or return requested, so not entirely sure where that commens is coming from, but anyway.

I only buy from Bandai authorised distributor, and have all invoices ready. Submitted them immediately.

3 days later have a response - Amazon could not match the item on my invoice to the ASIN.

I highlighted it on the invoice.

My distributor lists this item on their invoice as

DRAGON BALL SUPER HERO SON GOKU (R) SHF

Amazon's title is

TAMASHII NATIONS - Dragon Ball Super: Super Hero - Son Goku Super Hero (Remission), Bandai Spirits S.H.Figuarts Action Figure

It is the same item, I only list using EAN which matched.

What shall I do? There's nowhere to provide comment when I try to resubmit the invoices. Just resubmit them again?

I have asked my distributor if they could add to the title, they said yes, they can add another line just below this one on the invoice adding EAN and Bandai Tamashii Nations.

But this makes me worried if Amazon in their infinite wisdom will think this is an altered invoice and just nuke my account for that?

Please, seasoned Sellers, I need your advice!

2 votes
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6 replies
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Seller_VmX5jahJdWnHi
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Unauthorized £30 Charge & Account Deactivation
by Seller_VmX5jahJdWnHi
Amazon replied

I need some help, guys, as it's impossible to resolve this using the seller's case management section.

Dear Amazon Seller Support,

I am writing to address an immediate and critical issue regarding my seller account. For several consecutive occasions, Amazon has attempted to charge my bank card £30 for a service that I have never utilized.

I enrolled in the "Pay As You Go" plan when I joined Amazon and have not sold any items on the platform since that time. Therefore, I do not owe Amazon this or any other fee.

I demand that you:

Cease all further attempts to charge my bank card immediately.

Reactivate my seller account with immediate effect.

Please investigate this matter thoroughly and confirm the cessation of these unauthorized charges and the reactivation of my account.

I look forward to your urgent confirmation and resolution.

Sincerely,

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4 votes
325 views
9 replies
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Seller_sJst3HEp7PivM
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Premium Delivery Eligibility - Appeal
by Seller_sJst3HEp7PivM

Has anyone experienced difficulties with appealing Premium Delivery removal through the appeal process?

I'm now in day 5 of the dispute. The claim is my VTR has dropped to 75%. I buy all of my shipping through Amazon and the tracker ID is automated so this can not be my issue. I have sent numerous emails to the appeals email and I have either a invalid email address used (which is not the case) so I re submit the email again and get the response I need to provide an plan on how to improve. How can I improve an Amazon automation issue?

5 days and going, this is absolute incompetence in my opinion. Any help would be greatly appreciated.

0 votes
0 votes
12 views
3 replies
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