Account deactivated due to section 3 violation.
Hi everyone,I’m reaching out to the community (and hopefully to Amazon staff) for help.
My account was deactivated due to inauthentic product complaints across five ASINs. I’ve now submitted four separate appeals, each time with everything Amazon asked for:
Invoices dated within 365 days from verified, VAT-registered UK/EU suppliersSupplier names, addresses, phone numbers, websites – all clearly listed Letters of Authorization from brands like Goodal, and doTERRAA full sales and purchase summary, clearly showing how my inventory matched sales
A detailed Plan of Action, including root cause, corrective, and preventive steps I’ve also confirmed: My Account Health Rating was 248 at the time of suspension.
Order Defect Rate is 0.3%, and Invoice Defect Rate is 0%I have zero safety/IP/condition complaints. Despite all this, every appeal has been rejected with vague responses saying I didn’t provide enough information.
I’ve followed the help docs, read countless threads here, and I’m honestly out of options. I'm confident everything I submitted meets the requirements. If anyone has any advice, or if you’ve faced something similar and got it resolved — I would really appreciate your input. This is a matter of urgency and my entire business is at stake. Thanks so much in advance @amazon-mod
Account deactivated due to section 3 violation.
Hi everyone,I’m reaching out to the community (and hopefully to Amazon staff) for help.
My account was deactivated due to inauthentic product complaints across five ASINs. I’ve now submitted four separate appeals, each time with everything Amazon asked for:
Invoices dated within 365 days from verified, VAT-registered UK/EU suppliersSupplier names, addresses, phone numbers, websites – all clearly listed Letters of Authorization from brands like Goodal, and doTERRAA full sales and purchase summary, clearly showing how my inventory matched sales
A detailed Plan of Action, including root cause, corrective, and preventive steps I’ve also confirmed: My Account Health Rating was 248 at the time of suspension.
Order Defect Rate is 0.3%, and Invoice Defect Rate is 0%I have zero safety/IP/condition complaints. Despite all this, every appeal has been rejected with vague responses saying I didn’t provide enough information.
I’ve followed the help docs, read countless threads here, and I’m honestly out of options. I'm confident everything I submitted meets the requirements. If anyone has any advice, or if you’ve faced something similar and got it resolved — I would really appreciate your input. This is a matter of urgency and my entire business is at stake. Thanks so much in advance @amazon-mod
9 replies
Seller_ZVAz3d5lZuGid
Your tag for the '@amazon-mod' will not be seen. You need to start typing one of their names then select from the dropdown, so highlighted in blue.
Seller_PaG5sS4eOMWqA
@Ezra_Amazon can you please help? Ive contacted seller support via phone and asked for a escalation and still no help was given. I have submitted all requested documents i also submitted bank statements and LOA, also screenshots of my suppliers email confirmations, i also submitted a CMA report for this treatment i have been experiencing.
Abella_AMZ
Hello @Seller_PaG5sS4eOMWqA,
This is Abella from Amazon to help you. From the above post I understand that you are concerned about appeal rejection.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
In order to ensure that customers can shop with confidence on Amazon, we take "inauthentic" complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
Thank you for reaching out regarding your rejected invoices. We want to inform you that invoice rejections can occur due to various factors.
The key requirement is that all invoices must be authentic and must show purchases made directly from authorized suppliers or dealers.
Please do ensure that you are reviewing the invoice requirement before submitting:
-- Invoices or receipts from your suppler issued in the last 365 days for the flagged ASIN(s)
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item quantities
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
--You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
Important: All invoices and documents must be genuine and unmodified. We will conduct thorough verification to establish the supplier's authorized relationship with the brand, confirming that products are sourced from legitimate suppliers or authorized dealers. If your invoices are found to be invalid or from unverified suppliers, you must delete the listing and submit a detailed appeal explaining:
*Why you couldn't provide valid invoices that meet requirements
*What corrective actions you will take
*How you will prevent similar issues in the future
Please note that the final decision to accept or reject your appeal rests entirely with the appeals team.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
