Hi fellow sellers and Amazon Support,
I'm reaching out here out of sheer desperation and hope that someone from the community or Amazon support team can guide me or escalate this matter further.
🟠 Issue Summary:
We are being charged extremely high reservation/storage fees, specifically:
$26,950 charged in September — despite using only 19% of our total allocated inventory space (approx. 8,061.79 of 42,267.93 cubic feet).
We believe we were misled or unclear about how reservation fees are applied — especially when capacity goes unused.
We now want to cancel the granted capacity for November and December but are being told it’s not possible.
🔵 What We’ve Tried So Far:
Spoke with Amazon Seller Support (detailed chat transcript with two agents: Punnya and Akash Ruther M).
We were told:
Once storage capacity is granted, it cannot be canceled except in "specific circumstances".
However, those “specific circumstances” were not clearly defined.
We also tried using Capacity Manager, but the option to cancel is either grayed out or unavailable.
We enabled Auto-Cancellation, but it doesn’t seem to apply for November & December since capacity has already been granted.
We have tried multiple times to request cancellation — no resolution so far.
🔴 Our Concerns:
We are a small business and cannot afford to pay $25K+ each month for capacity we don’t need and haven’t used.
There’s no clear visibility into how performance credits are calculated or applied to offset these reservation fees.
We are unable to access September's performance metrics in Capacity Manager to even validate our usage.
We feel trapped — this situation is financially devastating and is pushing us to consider shutting down operations altogether.
🔍 What We Need Help With:
Has any other seller successfully canceled granted capacity for future months (especially after the 15th of the prior month)?
Can someone from Amazon clarify why there’s no manual override for granted storage, even when a seller is not using it and requests cancellation well in advance?
Is there any escalation path within Amazon to raise this issue to senior management or a policy team?
Why are unused granted capacities not automatically adjusted or canceled if no actual inventory has been sent?
📸 Supporting Data:
September usage: Only 19% of space used.
Fee charged: $26,950.
No visibility into September performance score.
Multiple screenshots and case ID: 18645128291 (already shared with Amazon support).
🧩 Final Note:
We really hope someone from Amazon is reading this and understands the immense financial pressure this situation is creating for us. A single policy limitation — with no manual exception process — can truly break small businesses. We need flexibility, transparency, and support.
Please — if you’ve been in a similar situation or know someone who resolved this, do share your advice.
Thank you. 🙏
