I have a consignment that I can ship to the warehouse using Amazon shipping providers in one box but I notice that I get a £7.60 discount if I split it into 4 boxes.

Cost to ship 1 box - £3.06

Cost to ship 4 boxes - £11.85

Am I missing something or is it going to cost me and extra £1.51 to help Amazon out?

Hello everyone,

I’m reaching out regarding a serious issue we encountered with one of our recent FBA shipments to Germany (shipment ID: FBA15K7SR9S2), delivered to the HAJ1 fulfillment center.

Shortly after check-in, we found that a large portion of the inventory was marked as “Unfulfillable – Defective.” This came as a shock to us because the product in this shipment has been selling in other Amazon marketplaces (such as the US and UK) for over 5 years with an excellent track record and no history of large-scale defects.

We use strong protective packaging, including EPE foam and sturdy outer cartons, to ensure safe transit. There were no known issues with the items prior to shipment, and all labeling and carton prep followed Amazon’s requirements.

1. Given this background, we suspect the issue may be due to:
2. An internal error during receiving or scanning at the fulfillment center,
3. Or an incorrect classification applied by the system.

We have opened a case with Seller Support (Case ID: 11258301142) requesting a detailed investigation, but so far, the response has been generic and inconclusive.

This situation has had a serious impact on our inventory and sales, and we would really appreciate:

1. Help from Amazon support to escalate this issue and investigate thoroughly.
2. Input from fellow sellers – have you experienced similar problems at HAJ1 or other EU FCs?
3. Any advice on how to push for a more transparent review or get a detailed explanation.

Thanks in advance to anyone who can share their experience or support.

Best regards

I have created a draft and submitted it but can't find it

my active listing went down from 5500 to 349 for no good reason at all. How can I reactivate it to the previous state?

Hi fellow sellers,

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

We had raised a removal order (ID: 2504021RV5) for one of our ASINs (B07CJXFLQ7), which was enrolled under the Transparency program.

Here’s what happened:

a) We initiated a removal order-419 units, Amazon started dispatching the units (partially) to our return address. We received 231 units, most of them in badly damaged packaging & 12 units were missing in this package—which we documented & reported to Amazon

b) Amazon accepted it was FC mishandling & agreed it was their fault. So clearly, they acknowledged service failure from their end.

c) During this process, some units were still under FBA, queued for removal. But meanwhile, Amazon deactivated the ASIN citing it as a “prohibited product”.

Still, we followed all instructions, & one of our open cases about 12 missing units was accepted by their team. The case was even marked as "Transferred to Accounts" on 16 May 2025.

Since then, we have received nothing—no update, no reimbursement. Instead, we keep getting the same copy-paste response saying the ASIN is inactive or falls under prohibited product policy n hence is not eligible for reimbursement.

At this point, I don’t even want reimbursement—I just want to know where are my 12 missing units?

--> Amazon picked them, never delivered them, accepted their fault, & now says nothing can be done because the ASIN is inactive. Isn’t that unfair?

If a seller had made such mistakes with FBM, the customer would be refunded immediately, and our account would be penalized.

Refer to case ID-11079455682 , Then new Case was opened - ID-11130179412

I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply. Regards...ABee

@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon