A to Z claim Fraud
Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????
this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.
Order ID: 205-5081902-4238749
Order ID: 202-3280404-5900327
@Winston_Amazon / @Sakura_Amazon_ / @Julia_Amazon
A to Z claim Fraud
Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????
this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.
Order ID: 205-5081902-4238749
Order ID: 202-3280404-5900327
@Winston_Amazon / @Sakura_Amazon_ / @Julia_Amazon
0 replies
Seller_mS10UjVYuuGor
Without a signature it'll be an automatic refund if left outside and the customer claims they haven't received it. Some customers are genuine and the item really has been stolen, some play the system.
Seller_540qgZMXuuXdD
Usually Amazon accept a signature, though it's not guaranteed.
Have you submitted Safe-T claims?
Next steps:
email managingdirector@amazon.com (I think that's the correct address. Maybe someone else can confirm)
Send a Letter Before Action
Take Amazon to small claims
Seller_6HXPDZ2n6YG3n
Before I started using Evri’s signed delivery service for customer orders, I first tested it by sending a parcel to myself. I have CCTV on my premises, and the footage clearly shows the delivery driver coming to the door, signing for the parcel himself, and leaving it outside without even knocking. I sent this footage to Evri as a complaint about their service, but they did nothing. After that, I stopped using the signed delivery option.
In fact, in many cases even when a signature is required, Amazon still issues refunds to customers. Delivery drivers often sign for parcels themselves and leave them unattended, yet we end up paying extra for a service that doesn’t actually protect us.
Now, regarding your case: The customer said, “It’s my yard” – make sure you take a screenshot of that message as evidence. Also include the proof of delivery photo, and check whether the estimated delivery time matches the actual delivery. Take a screenshot from the courier’s website showing the parcel marked as delivered, along with the tracking number and delivery date/time.
Do not assume Amazon can access any of this information themselves. Act as if they have no access at all – your goal is to provide everything in one go, in a clear and organised format. Put all screenshots and relevant proof into a single PDF or page and submit it with your appeal.
Compile all of this into a single page or PDF and submit it again as an appeal to managingdirector@amazon.com Wait for a moderator to review it, and don’t give up.
In some of my cases, I had to appeal over 20 times before I won. The reality is that around 90% of Amazon staff are not properly trained and often reject claims without doing any thorough checks.
Seller_iZL0ysZFrLJmN
I saw a post on the Nextdoor App over the weekend. It was a person posting a video of their ring doorbell, showing a female neighbour (next door but one), taking their parcel - a garden chair, so not small. Her post was naming and shaming the person because the police don't do anything about it apparently - apart from 'having a word' as this person has stolen from them before.
Someone in the post advised them to contact the seller to get a replacement (don't know if it was Amazon or not) as it is the seller's responsibility to ensure that they receive the parcel. (there were plenty of offers of people going round to forcibly take it back for this lady as well..)
She had, in all fairness made it clear on the order to NEVER leave it if she was not in, so the delivery company was at fault, but it is an example of customer's having a parcel delivered and not actually receiving it AND customer's being more aware of their rights; with sellers being responsible for them to actually receive it.
