Urgent - Unable to access my account
Hello,
I started my Amazon account using an existing company I have to see if I would be accepted to sell on Amazon first. I then opened another company specifically for the Amazon business. I reached out to Seller Support and asked for their permission to update my account details with the new company's details. They advised that I can only do it via account transfer into the new legal entity, they even shared the link to it.
I initiated the process but everything stopped at once, even before I entered the new company's details. I am now unable to proceed further, or go backwords. I cannot access my account or my inventory, The only thing I can see is "invalid Charge Method" message, and when I click on it, it takes me to an Error message.
I reached out to the support team, they are now saying that they cannot find my account using the email I provided. That is the only email associated with my account and the only email I ever used for the account. It is been a week now and I am struggling to solve the issue. Any advice would be much appreciated. Is there any contact number, or complaint procedure to escalate this issue?? Thank you
Urgent - Unable to access my account
Hello,
I started my Amazon account using an existing company I have to see if I would be accepted to sell on Amazon first. I then opened another company specifically for the Amazon business. I reached out to Seller Support and asked for their permission to update my account details with the new company's details. They advised that I can only do it via account transfer into the new legal entity, they even shared the link to it.
I initiated the process but everything stopped at once, even before I entered the new company's details. I am now unable to proceed further, or go backwords. I cannot access my account or my inventory, The only thing I can see is "invalid Charge Method" message, and when I click on it, it takes me to an Error message.
I reached out to the support team, they are now saying that they cannot find my account using the email I provided. That is the only email associated with my account and the only email I ever used for the account. It is been a week now and I am struggling to solve the issue. Any advice would be much appreciated. Is there any contact number, or complaint procedure to escalate this issue?? Thank you
0 replies
Seller_6HXPDZ2n6YG3n
Can you share error message page? Also do you have authenticator password protection? If you have amazon has a bug when its come to this page i click to times backwards and asking code page is coming up.
Seller_9RDKXAw6gpunQ
HI, I have had similar issue, this happen to me in october and i was not able to access seller central , and i was sending emails to directors email. managingdirector@amazon.co.uk , describe exactly what happen to them and they will rise this case and help you , however i have opened probably 15-20 cases with them as it took them time because on the end they always responded you need to rise ticket on your account and this was not possible but in some point someone with brain picked up my email an they solved the problem as the person understood i am not able to respond over seller portal if i can not log in , it took aprox. 5 months to get my account acces and all invetory was sold and all isting needs to get back to life but at least I have my access back.
good Luck
Ezra_Amazon
Hi @Seller_BCWFo0izWSd01,
Just checking, did you hear back from the support team? Let me know if there's been any progress.
Thanks! Ezra
