Hello everyone,

I’m reaching out regarding a serious issue we encountered with one of our recent FBA shipments to Germany (shipment ID: FBA15K7SR9S2), delivered to the HAJ1 fulfillment center.

Shortly after check-in, we found that a large portion of the inventory was marked as “Unfulfillable – Defective.” This came as a shock to us because the product in this shipment has been selling in other Amazon marketplaces (such as the US and UK) for over 5 years with an excellent track record and no history of large-scale defects.

We use strong protective packaging, including EPE foam and sturdy outer cartons, to ensure safe transit. There were no known issues with the items prior to shipment, and all labeling and carton prep followed Amazon’s requirements.

1. Given this background, we suspect the issue may be due to:
2. An internal error during receiving or scanning at the fulfillment center,
3. Or an incorrect classification applied by the system.

We have opened a case with Seller Support (Case ID: 11258301142) requesting a detailed investigation, but so far, the response has been generic and inconclusive.

This situation has had a serious impact on our inventory and sales, and we would really appreciate:

1. Help from Amazon support to escalate this issue and investigate thoroughly.
2. Input from fellow sellers – have you experienced similar problems at HAJ1 or other EU FCs?
3. Any advice on how to push for a more transparent review or get a detailed explanation.

Thanks in advance to anyone who can share their experience or support.

Best regards