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Seller_eKxfC0hfusHiG

VTR Click and Drop Spain / Italy Exemptions??

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

75 views
31 replies
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Seller_eKxfC0hfusHiG

VTR Click and Drop Spain / Italy Exemptions??

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

Account health
Tags:Account health
00
75 views
31 replies
Reply
31 replies
user profile
Seller_eKxfC0hfusHiG
In reply to: Seller_eKxfC0hfusHiG’s post

any chance you could have a look at this...

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

ID 10979011942

00
user profile
Seller_Vf10jieAEG9f1
In reply to: Seller_eKxfC0hfusHiG’s post

We've still no idea how Amazon will recognise what is a letter, this has been going on for months.

@Julia_Amazon @Spencer_Amazon @Ezra_Amazon

When will we get the VTR update that was promised weeks ago? There are so many issues and our metrics are going down the pan.

If you could at least provide a date when this can be expected it would be much appreciated.

00
user profile
Ezra_Amazon
In reply to: Seller_eKxfC0hfusHiG’s post

Hi @Seller_eKxfC0hfusHiG,

To help resolve this, could you please:

  • Confirm the specific Royal Mail service you're selecting within Click and Drop for these shipments (e.g., International Standard, International Economy, etc.)
  • Let us know if you're choosing 'Letter' or 'Large Letter' as the format when creating these labels

For context, while Click and Drop is the platform you're using, we need to know the actual Royal Mail service being selected.

Thanks! Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_eKxfC0hfusHiG’s post

Hi @Seller_eKxfC0hfusHiG,

Thanks for your reply! Could be that Royal Mail didn't provide a scan update. The exemption system is working correctly on Amazon end as per partner team response.

Since your VTR is currently at 100%, I can't trigger an internal investigation, but if this happens again with orders from Italy or Spain, just send me those order numbers and I'll look into it.

Thanks, Ezra

00
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user profile
Seller_eKxfC0hfusHiG

VTR Click and Drop Spain / Italy Exemptions??

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

75 views
31 replies
Account health
Tags:Account health
00
Reply
user profile
Seller_eKxfC0hfusHiG

VTR Click and Drop Spain / Italy Exemptions??

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

Account health
Tags:Account health
00
75 views
31 replies
Reply
user profile

VTR Click and Drop Spain / Italy Exemptions??

by Seller_eKxfC0hfusHiG

All shipments - UK to Europe Marketplaces, are under 20 Euro, using letter / large letter using RM Click and Drop, as per policy

Germany / France works fine, no problem there.

but

Spain / Italy - every single 'exempt' shipment fails VTR

Ive been told the Ship service "Std ES Dom_3" is invalid for Spain and that..

"Royal Mail Click and Drop is not a letter method"

help?? Ive tried and can not get past service/method problem

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

Account health
Tags:Account health
00
75 views
31 replies
Reply
31 replies
31 replies
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Seller_eKxfC0hfusHiG
In reply to: Seller_eKxfC0hfusHiG’s post

any chance you could have a look at this...

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

ID 10979011942

00
user profile
Seller_Vf10jieAEG9f1
In reply to: Seller_eKxfC0hfusHiG’s post

We've still no idea how Amazon will recognise what is a letter, this has been going on for months.

@Julia_Amazon @Spencer_Amazon @Ezra_Amazon

When will we get the VTR update that was promised weeks ago? There are so many issues and our metrics are going down the pan.

If you could at least provide a date when this can be expected it would be much appreciated.

00
user profile
Ezra_Amazon
In reply to: Seller_eKxfC0hfusHiG’s post

Hi @Seller_eKxfC0hfusHiG,

To help resolve this, could you please:

  • Confirm the specific Royal Mail service you're selecting within Click and Drop for these shipments (e.g., International Standard, International Economy, etc.)
  • Let us know if you're choosing 'Letter' or 'Large Letter' as the format when creating these labels

For context, while Click and Drop is the platform you're using, we need to know the actual Royal Mail service being selected.

Thanks! Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_eKxfC0hfusHiG’s post

Hi @Seller_eKxfC0hfusHiG,

Thanks for your reply! Could be that Royal Mail didn't provide a scan update. The exemption system is working correctly on Amazon end as per partner team response.

Since your VTR is currently at 100%, I can't trigger an internal investigation, but if this happens again with orders from Italy or Spain, just send me those order numbers and I'll look into it.

Thanks, Ezra

00
Follow this discussion to be notified of new activity
user profile
Seller_eKxfC0hfusHiG
In reply to: Seller_eKxfC0hfusHiG’s post

any chance you could have a look at this...

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

ID 10979011942

00
user profile
Seller_eKxfC0hfusHiG
In reply to: Seller_eKxfC0hfusHiG’s post

any chance you could have a look at this...

@Julia_Amazon@Spencer_Amazon@Ezra_Amazon

ID 10979011942

00
Reply
user profile
Seller_Vf10jieAEG9f1
In reply to: Seller_eKxfC0hfusHiG’s post

We've still no idea how Amazon will recognise what is a letter, this has been going on for months.

@Julia_Amazon @Spencer_Amazon @Ezra_Amazon

When will we get the VTR update that was promised weeks ago? There are so many issues and our metrics are going down the pan.

If you could at least provide a date when this can be expected it would be much appreciated.

00
user profile
Seller_Vf10jieAEG9f1
In reply to: Seller_eKxfC0hfusHiG’s post

We've still no idea how Amazon will recognise what is a letter, this has been going on for months.

@Julia_Amazon @Spencer_Amazon @Ezra_Amazon

When will we get the VTR update that was promised weeks ago? There are so many issues and our metrics are going down the pan.

If you could at least provide a date when this can be expected it would be much appreciated.

00
Reply
user profile
Ezra_Amazon
In reply to: Seller_eKxfC0hfusHiG’s post

Hi @Seller_eKxfC0hfusHiG,

To help resolve this, could you please:

  • Confirm the specific Royal Mail service you're selecting within Click and Drop for these shipments (e.g., International Standard, International Economy, etc.)
  • Let us know if you're choosing 'Letter' or 'Large Letter' as the format when creating these labels

For context, while Click and Drop is the platform you're using, we need to know the actual Royal Mail service being selected.

Thanks! Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_eKxfC0hfusHiG’s post

Hi @Seller_eKxfC0hfusHiG,

To help resolve this, could you please:

  • Confirm the specific Royal Mail service you're selecting within Click and Drop for these shipments (e.g., International Standard, International Economy, etc.)
  • Let us know if you're choosing 'Letter' or 'Large Letter' as the format when creating these labels

For context, while Click and Drop is the platform you're using, we need to know the actual Royal Mail service being selected.

Thanks! Ezra

00
Reply
user profile
Ezra_Amazon
In reply to: Seller_eKxfC0hfusHiG’s post

Hi @Seller_eKxfC0hfusHiG,

Thanks for your reply! Could be that Royal Mail didn't provide a scan update. The exemption system is working correctly on Amazon end as per partner team response.

Since your VTR is currently at 100%, I can't trigger an internal investigation, but if this happens again with orders from Italy or Spain, just send me those order numbers and I'll look into it.

Thanks, Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_eKxfC0hfusHiG’s post

Hi @Seller_eKxfC0hfusHiG,

Thanks for your reply! Could be that Royal Mail didn't provide a scan update. The exemption system is working correctly on Amazon end as per partner team response.

Since your VTR is currently at 100%, I can't trigger an internal investigation, but if this happens again with orders from Italy or Spain, just send me those order numbers and I'll look into it.

Thanks, Ezra

00
Reply
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