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Seller_ORsZaXmEL5DxA

FBA item help

Hi. I sent in items that I had labelled but forgot to add to inventory in one of my box shipments that I sent in.

Ive asked associates 3 times for help, but still can't get it solved. The box it was sent in is recieved in full and they have confirmed the ASIN (item/s) recieved

They said to check inbound performance, but nothing there.

What is the best way to solve this?

I thought they could either add to inventory (all already labelled) and add any fees, or at least return them

Any help, and the correct steps appreciated.

Thanks,

Nate.

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1 reply
Manage inventory
Tags:Inventory
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user profile
Seller_ORsZaXmEL5DxA

FBA item help

Hi. I sent in items that I had labelled but forgot to add to inventory in one of my box shipments that I sent in.

Ive asked associates 3 times for help, but still can't get it solved. The box it was sent in is recieved in full and they have confirmed the ASIN (item/s) recieved

They said to check inbound performance, but nothing there.

What is the best way to solve this?

I thought they could either add to inventory (all already labelled) and add any fees, or at least return them

Any help, and the correct steps appreciated.

Thanks,

Nate.

Manage inventory
Tags:Inventory
00
9 views
1 reply
Reply
1 reply
user profile
Ezra_Amazon
In reply to: Seller_ORsZaXmEL5DxA’s post

Hi @Seller_ORsZaXmEL5DxA,

Since the items were received and confirmed by Amazon but weren't in your original shipping plan, they should appear as a discrepancy in your shipment's Contents tab.

You can acknowledge the extra units using the Action Required dropdown menu. For more details, please check our help page on Reconcile your shipment

Let me know if you need any further help!

Thanks, Ezra

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Seller_ORsZaXmEL5DxA

FBA item help

Hi. I sent in items that I had labelled but forgot to add to inventory in one of my box shipments that I sent in.

Ive asked associates 3 times for help, but still can't get it solved. The box it was sent in is recieved in full and they have confirmed the ASIN (item/s) recieved

They said to check inbound performance, but nothing there.

What is the best way to solve this?

I thought they could either add to inventory (all already labelled) and add any fees, or at least return them

Any help, and the correct steps appreciated.

Thanks,

Nate.

9 views
1 reply
Manage inventory
Tags:Inventory
00
Reply
user profile
Seller_ORsZaXmEL5DxA

FBA item help

Hi. I sent in items that I had labelled but forgot to add to inventory in one of my box shipments that I sent in.

Ive asked associates 3 times for help, but still can't get it solved. The box it was sent in is recieved in full and they have confirmed the ASIN (item/s) recieved

They said to check inbound performance, but nothing there.

What is the best way to solve this?

I thought they could either add to inventory (all already labelled) and add any fees, or at least return them

Any help, and the correct steps appreciated.

Thanks,

Nate.

Manage inventory
Tags:Inventory
00
9 views
1 reply
Reply
user profile

FBA item help

by Seller_ORsZaXmEL5DxA

Hi. I sent in items that I had labelled but forgot to add to inventory in one of my box shipments that I sent in.

Ive asked associates 3 times for help, but still can't get it solved. The box it was sent in is recieved in full and they have confirmed the ASIN (item/s) recieved

They said to check inbound performance, but nothing there.

What is the best way to solve this?

I thought they could either add to inventory (all already labelled) and add any fees, or at least return them

Any help, and the correct steps appreciated.

Thanks,

Nate.

Manage inventory
Tags:Inventory
00
9 views
1 reply
Reply
1 reply
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Ezra_Amazon
In reply to: Seller_ORsZaXmEL5DxA’s post

Hi @Seller_ORsZaXmEL5DxA,

Since the items were received and confirmed by Amazon but weren't in your original shipping plan, they should appear as a discrepancy in your shipment's Contents tab.

You can acknowledge the extra units using the Action Required dropdown menu. For more details, please check our help page on Reconcile your shipment

Let me know if you need any further help!

Thanks, Ezra

00
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user profile
Ezra_Amazon
In reply to: Seller_ORsZaXmEL5DxA’s post

Hi @Seller_ORsZaXmEL5DxA,

Since the items were received and confirmed by Amazon but weren't in your original shipping plan, they should appear as a discrepancy in your shipment's Contents tab.

You can acknowledge the extra units using the Action Required dropdown menu. For more details, please check our help page on Reconcile your shipment

Let me know if you need any further help!

Thanks, Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_ORsZaXmEL5DxA’s post

Hi @Seller_ORsZaXmEL5DxA,

Since the items were received and confirmed by Amazon but weren't in your original shipping plan, they should appear as a discrepancy in your shipment's Contents tab.

You can acknowledge the extra units using the Action Required dropdown menu. For more details, please check our help page on Reconcile your shipment

Let me know if you need any further help!

Thanks, Ezra

00
Reply
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