Hi everyone,

I need urgent help or advice regarding a serious issue affecting our Amazon UK store.

We fulfill all our orders using DHL, and we always upload valid tracking numbers on time. Despite this, Amazon is automatically approving customer refund requests — stating "missed estimated delivery date", even when the parcel has already been delivered, and tracking proves it.

Hundreds of units have already been refunded automatically without our knowledge, resulting in major financial loss. Customers are receiving the item and still getting a refund simply because the system fails to recognize the tracking number or because the delivery date is slightly off.

We’ve already contacted Seller Support and requested:

Manual control over all refunds

System fix to ensure DHL tracking is recognized

Prevention of auto-refunds unless the tracking is truly invalid

Has anyone else experienced this recently with DHL or other carriers?

How did you solve it? Is there any way to prevent auto-authorized returns like this

Any guidance or suggestions would be deeply appreciated.

Thanks in advance!