something i wanted to share
few days ago our ebay account was restricted, ebay requested a few documents, it would take some time to get the documents so we emailed them saying hey we need some time to send those documents can u unrestricted our account so we can get the money out, 10 mins later our account got unrestricted..... i could never imagine amazon doing this....... amazon please take notes
something i wanted to share
few days ago our ebay account was restricted, ebay requested a few documents, it would take some time to get the documents so we emailed them saying hey we need some time to send those documents can u unrestricted our account so we can get the money out, 10 mins later our account got unrestricted..... i could never imagine amazon doing this....... amazon please take notes
12 replies
Julia_Amzn
Hello @Seller_aakRkXehmHKf0, this is the Amazon Seller Forums. Are you experiencing issues with your Amazon Seller Account or eBay Seller Account?
Best regards, Julia.
Seller_w0NuiqSLJxWvi
Whats this got to do with amazon? How ebay operate has nothing to do with Amazon. Amazon is a far bigger marketplace than ebay so I would tread carefully bad mouthing amazon on their own board when it has nothing to do with them. We sell on ebay and can tell you they have many problems of their own ie totally in favour of the buyer with no backing for the seller whatsoever!
Seller_ZJhFeE3tNKzfh
Frankly, the fact ebay would unrestrict your account despite the fact they were asking you to verify something speaks more of a failure on ebays part than anything else.
Seller_aakRkXehmHKf0
I’ve been working with Amazon for several years now, and I truly appreciate the immense customer base and reach that the platform provides. In my experience, Amazon is by far the best platform in terms of customer engagement and sales potential — far beyond alternatives like eBay, Etsy, or Vinted.
That said, I would like to respectfully raise some ongoing concerns regarding Seller Support. In many cases, it feels like support representatives are either not empowered or not equipped with the right information to resolve certain issues effectively. Often, I find myself needing to explain what needs to be done, and even which department the case should be forwarded to. This adds a lot of friction and discouragement for sellers like myself who want to grow our business on Amazon.
A recent example is the issue around Generic branded listings. Previously, sellers could list under Generic and benefit from existing product reviews. However, now I’m unable to list those same items due to errors, while the listings are still active with 20–30 other sellers. I’m expected to create a new listing, losing all the social proof and momentum — and support hasn’t been able to provide a proper resolution. I'm aware that there may be internal workarounds, but Seller Support has not been able to assist, even after multiple contacts.
I also want to mention that while I have a large volume of inventory that I would be happy to send to FBA, the uncertainty and risk involved — especially with the increasing number of rules and unpredictable system errors — prevent me from scaling with full confidence. We want to trust the system fully, but we need to feel that we are being supported, understood, and protected in return.
It would be immensely valuable if Amazon could offer a premium seller support service — even at a higher monthly subscription fee — that gives us access to more experienced support agents or account specialists who can provide real resolutions and proactive assistance. A tier like this would help many of us serious sellers grow faster while also maintaining trust in the platform.
At the end of the day, we sellers are on the same side as Amazon. Our success contributes to the platform’s success. We only ask for fair treatment, clarity, and support to help us thrive.
Seller_7pTs15IYXmTOB
This is something I have suggested once, to offer premium seller support. I think for it would especially benefit big sellers like you. However, their basic seller support is dysfunctional. I think if they improve on basic seller support, it would be easier to define a role for premium seller support.
As for comparing ebay and amazon, I think the platforms are very different. Ebay is superefficient and still as large a platform as amazon. So it is ok to compare it.
That said, Ebay is primarily a bidding platform and every tom, jane and alex are on it selling. And this tom, jane and alex do not need to fulfil several of the criteria we have here on amazon to sell on this platform. We are called market place but amazon treats us like we were licensed retailers to avoid legal actions by brand owners. And the way how amazon works is so different to ebay due to the multiple layers of infrastructure amazon has.
Ebay keeps it simple.
Amazon is so very customer driven, customer centric and their performances measurements call for a different approach.
Ebay is very seller oriented, they cannot afford such scrutiny or their sellers selling unique and antique items would struggle for a foothold and for this reason, ebay relies purely on buyer feedback. Ebay doesn't wake up one morning and decide to check on a seller.
Amazon has technology and man power purely for risk management and this is why we sellers, however legitimate our business is, get caught in it, and we sellers, without exception go through periods of stress as amazon relies heavily on their algorithm, various technology to watch us. Now whether it is accurate is a whole different topic.
I didn't mean to challenge you, I was just thinking aloud on why we feel these platforms are doing the same job and yet having a different approach to restrictions handling and other performance issues.
