Hi,

I recently completed an application for brand registry, case ID: 11096290272

I took pictures with my phone of the actual product and this was uploaded to the application. However i have received a rejection of the application and this is the reason why. Why am i being told images should not be computer generated, when i have taken pictures of the actual product with my phone. Could i have any more information as to why the application was rejected? This was the reply i received

- The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them.

Thank you