MADDESS A-to-Z Claim Accepted Over 70 Days After Refund – Unacceptable Treatment to Sellers
This is beyond unacceptable.
We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?
This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.
Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.
We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.
Customer issue:
Property Damage or Personal Injury Incident
Delivery estimate: 18 February 2025 - 21 February 2025
We demand an explanation:
How is a claim allowed on a refunded order after 70+ days?
What safeguards are in place to prevent this kind of abuse?
Why are repeat offenders not being flagged and restricted?
Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.
MADDESS A-to-Z Claim Accepted Over 70 Days After Refund – Unacceptable Treatment to Sellers
This is beyond unacceptable.
We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?
This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.
Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.
We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.
Customer issue:
Property Damage or Personal Injury Incident
Delivery estimate: 18 February 2025 - 21 February 2025
We demand an explanation:
How is a claim allowed on a refunded order after 70+ days?
What safeguards are in place to prevent this kind of abuse?
Why are repeat offenders not being flagged and restricted?
Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.
20 replies
Seller_mS10UjVYuuGor
Without further details of the claim nobody will be able to offer any really constructive advise. The claim appears to be for 'Property Damage or Personal Injury Incident' rather than regular a to z issues of item not received, damaged in transit, not as described etc. You're not stating the full details of the claim.
The claim may or may not be malicious but even a return and refund does not necessarily absolve you from any future claim. Amazon are not at fault here, if a claim has been made it is between the buyer and seller, Amazon are following consumer law and simply facilitating communication between you via its platform. All that said I'd be really intrigued to know what possible property damage or personal injury a vacuum cup could be responsible for months after being returned.
If the claim is for a petty sum its not right but probably easier to settle and move on, if you're looking at a significant sum pass it onto your product liability insurers.
Seller_mS10UjVYuuGor
Please do, why not share the content of the claim instead of spouting bluster and making wild accusations about someone's mental health?
I'm not framing it anyway other than impartially given the info you've so far shared, other forum members are not here to massage your ego and tell you you're right, they're here to offer input and perhaps offer a different perspective.
We're both agreed any damage to property or person seems unlikely, so perhaps you'd like to share what exactly are they claiming for?
Amazon has to remain impartial, in legal terms this is between you and the customer.
Seller_76AUwmqvSyRIM
It definitely sounds malicious, probably a dropshipper who knows how to play the system. All you can do is defend the claim as best you can. Good luck.
This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour.
Seller_QFivb25YBNqBc
They won't stop buyers from filing claims, but they should close such claims as soon as they're filed.
Seller_ZQyopdiwkUHOZ
The reason they've been allowed to open the claim is that they're claiming that the faulty product has led to them suffering damages.
This definitely sounds like abuse, and Amazon are woeful at dealing with this kind of thing, but the system allowing for this kind of claim from honest people does make sense.
Depending on the amount of money you've lost due to this, you may want to seek legal advice for action you may be able to take against Amazon. Before that, you should definitely go through all the usual Amazon channels or appeal/support case/managing director's office first.
Seller_Cly3S2XbxgEnG
Property Damage or Personal Injury Incident - has the customer elaborated on what the exact issue is?
I've had customers open a claim for a different reason because they can't open it for their actual reason.
Seller_MT8rt0A2OpbCx
No human looks at claims when they are first raised, it's automated, or uses AI, at least until Arnie is back and blows Cybernet out of existence.
Seller_MMNNYY8rQOYhQ
Please check with Stanley as some of these items are subject to a recall and the buyer is obvious to that so is claiming that he has injured himself,, please do your due diligence on the item. Buyer is playing a game with you
Seller_7pTs15IYXmTOB
I am at a stage where I would believe anything regarding refunds issued and amazon's apathy towards sellers because:
When I was an fba seller, amazon has issued refund TWICE for the SAME order, AFTER 30 days!
Me being me, demanded, persisted and chased until I was given reimbursements for BOTH refunds because I believed I had to offer refund only with the 30 day period (It was an INR case where tracking showed delivered and signed for with time stamp. Seller support had shared screenshot of tracking.) Also I insisted they apply amazon policies.
Refunding TWICE has happened to me more than once.
But I did make sure that I submitted only facts because at the end of the day it is amazon fault, be it systemic or some customer support being trigger happy to get positive feedback from the buyer. Buyers are of all kinds and we will never have control over that, it is upto amazon to ensure policies are applied to the letter.
