WHY BUY BOX GOİNG
Hello,
I’ve been actively selling on Amazon for several months, but I’ve noticed that my store is not receiving the Buy Box at all, despite maintaining acceptable metrics in many areas.
As you can see from the attached account health overview:
• My Order Defect Rate is 2.5% (due to a single negative feedback)
• I have 0 A-to-Z claims, 0 chargebacks, and 100% tracking rate
• There are no critical safety or authenticity issues
What’s even more confusing is that my spouse’s store, with a higher ODR (around 3.5%), is consistently getting the Buy Box — while I am not, even on the same listings.
I would sincerely appreciate if the Buy Box suppression on my account could be reviewed.
Thank you in advance for looking into this matter.
WHY BUY BOX GOİNG
Hello,
I’ve been actively selling on Amazon for several months, but I’ve noticed that my store is not receiving the Buy Box at all, despite maintaining acceptable metrics in many areas.
As you can see from the attached account health overview:
• My Order Defect Rate is 2.5% (due to a single negative feedback)
• I have 0 A-to-Z claims, 0 chargebacks, and 100% tracking rate
• There are no critical safety or authenticity issues
What’s even more confusing is that my spouse’s store, with a higher ODR (around 3.5%), is consistently getting the Buy Box — while I am not, even on the same listings.
I would sincerely appreciate if the Buy Box suppression on my account could be reviewed.
Thank you in advance for looking into this matter.
2 replies
Seller_ZJhFeE3tNKzfh
Is there honestly nothing that jumps out there?
Your ODR is over 1%
Your Late Despatch Rate is over 4% (granted its 1 order again)
But you have a bigger problem in policy compliance. Your account health is at 192 which puts it at risk. You need to deal with all those policy violations.
Spencer_Amazon
Hello @Seller_yGq0TF8nUbt70
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
