Variation Listing Issue: All Images Displaying the Same Despite Different Products
Hi,
I’ve been trying to create a variation listing for a line of products that are similar in function but differ in design. Each individual product listing was previously uploaded successfully and displays its own set of images correctly.
However, when I create the variation listing, although the variations are generated as expected, all of them display the same main image. This is obviously problematic, as buyers can't see the different designs and are likely to choose the wrong product.
I’ve contacted Amazon Seller Support multiple times, but the responses I’m receiving are generic and haven’t resolved the issue. I’ve used the same method for creating other variation listings in the past without any problems, so I’m unsure why this particular case is proving so difficult.
It's been over two weeks now without a solution, and I'm finding it incredibly frustrating. Is there anyone who can assist or suggest a way to escalate this and get a clear, actionable answer?
ASIN B0FBK7DJ79
Any help would be greatly appreciated.
Variation Listing Issue: All Images Displaying the Same Despite Different Products
Hi,
I’ve been trying to create a variation listing for a line of products that are similar in function but differ in design. Each individual product listing was previously uploaded successfully and displays its own set of images correctly.
However, when I create the variation listing, although the variations are generated as expected, all of them display the same main image. This is obviously problematic, as buyers can't see the different designs and are likely to choose the wrong product.
I’ve contacted Amazon Seller Support multiple times, but the responses I’m receiving are generic and haven’t resolved the issue. I’ve used the same method for creating other variation listings in the past without any problems, so I’m unsure why this particular case is proving so difficult.
It's been over two weeks now without a solution, and I'm finding it incredibly frustrating. Is there anyone who can assist or suggest a way to escalate this and get a clear, actionable answer?
ASIN B0FBK7DJ79
Any help would be greatly appreciated.
1 reply
Ezra_Amazon
Hi there @Seller_ENdRidb7scOwX,
In this case, the issue is most likely down to the variation theme selected for the parent listing. Certain themes such as Model Number, Size, or Style Name don’t support image swatching.
That means the system will show the same main image across the family variation, even if you've uploaded different images to each child ASIN.
If your products differ by design, pattern, or any other visual element, you'll want to use a theme like Colour or PatternName instead, these allow the correct images to display when customers click through the options.
Let us know how you get on.
Cheers, Ezra
