Incorrect Refferal Fees - Support are unwilling to fix them
We have some products that should be in Full Sized appliances (7% fee) but they're currently in Compact Appliances (15% fee).
We reached out to seller support who agreed that they are Full Sized Appliances, but then said they were correctly Compact Appliances. I even pointed out that under the guidelines on this page shows that even the smallest fridges are still considered Full Size Appliances for the purpose of referral fees.
We even have them confirming in writing, but declining to modify the referral fee category.
@Ezra_Amazon or @Sarah_Amzn is there anyone non-automated we can escalate this to? Right now Amazon is taking double the amount of fees as is appropriate and it's going to cost us thousands to recover the money from Amazon.
Incorrect Refferal Fees - Support are unwilling to fix them
We have some products that should be in Full Sized appliances (7% fee) but they're currently in Compact Appliances (15% fee).
We reached out to seller support who agreed that they are Full Sized Appliances, but then said they were correctly Compact Appliances. I even pointed out that under the guidelines on this page shows that even the smallest fridges are still considered Full Size Appliances for the purpose of referral fees.
We even have them confirming in writing, but declining to modify the referral fee category.
@Ezra_Amazon or @Sarah_Amzn is there anyone non-automated we can escalate this to? Right now Amazon is taking double the amount of fees as is appropriate and it's going to cost us thousands to recover the money from Amazon.
1 reply
Seller_NV0zIjAQqeMiZ
Is there no advice or help from Amazon? @Julia_Amazon@Sarah_Amzn@Simon_Amazon@Winston_Amazon @Ezra_Amazon, @Sakura_Amazon_, @Spencer_Amazon?
We are talking about big under counter fridges, explicitly called out by the guidelines as Full Sized Appliances, being forced into Compact Appliance category at twice the fee level.
This is costing us thousands in fees, for a really very clear-cut case of miscategorisation. I don't know where else to turn to get this sorted out?
