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Hello Sellers,

Prime Day returns this June, and we're dedicating the entire month of May to helping you prepare. Our Ask Amazon series this month is focused entirely on Prime Day readiness, covering the topics you've told us matter most.

🗓️ Save the Date: Join our Ask Amazon session on May 27th - Amazon partner teams will be answering your Prime Day readiness questions across Ads, Listings, Returns, and more.

Welcome to Part 2 of our Prime Day Readiness listing series! In Part 1, we covered the fundamentals of listing creation. Now let's take your listings from good to great with optimisation strategies that help customers find and choose your products.

Think of it this way: listing creation gets you on the shelf — listing optimisation puts you at eye level. And during Prime Day, you want every advantage you can get.

🔍 Search Optimisation

If customers can't find your product, they can't buy it. Search optimisation ensures your listings appear when Prime Day shoppers are looking for what you sell.

  • Understand how Amazon's search algorithm matches customer queries to your listing
  • Ensure your title, bullet points, and backend keywords work together
  • Focus on relevance — the more accurately your listing matches customer intent, the better it performs

Full guide: Optimise Your Product Discoverability

🔑 Keywords & Search Terms

Your backend search terms are a powerful (and often underutilised) tool for discoverability.

  • Stay within the 250-byte limit — if you exceed this, none of your search terms will be indexed
  • Include synonyms, abbreviations, and alternate names
  • Use all lowercase — no punctuation needed
  • Separate words with spaces
  • Don't repeat words already in your title or brand name
  • Never include competitor brand names or ASINs
  • No need for stop words such as "a," "an," "and," "by," "for," "of," "the," or "with"

Full guides: Use Search Terms Effectively

🎬 Product Videos

Video brings your product to life in ways that images and text simply can't. Customers who watch product videos are more likely to convert — and Prime Day shoppers are looking for confidence before they buy.

  • Demonstrate your product in action
  • Highlight key features and benefits visually
  • Show scale, texture, and real-world use cases
  • Keep videos concise and focused

Full guide: Upload and Manage Product Videos

✨ A+ Content

A+ Content (formerly Enhanced Brand Content) lets brand-registered sellers create rich, visually engaging product descriptions with custom layouts, images, and comparison charts.

  • Tell your brand story with enhanced visuals
  • Use comparison charts to help customers choose between your products
  • Highlight key differentiators that don't fit in bullet points
  • A+ Content can help increase conversion rates and reduce returns

Full guide: A+ Content Overview

🌐 Optimise Product Discovery

Beyond search, there are additional ways to help customers discover your products across Amazon's ecosystem.

  • Ensure your products are properly categorised
  • Use all available listing fields to maximise visibility
  • Consider how customers browse (not just search) for products like yours

📖 Full guide: Optimise Product Discoverability | Increase Sales

🚀 Quick Action Checklist

✅ Audit your backend search terms — are you using all 250 bytes?

✅ Upload at least one product video for your top-selling ASINs

✅ Create or refresh A+ Content for brand-registered products

✅ Review your product categorisation for accuracy

✅ Remove any competitor brand names from your search terms

Up Next: In Part 3, we'll show you how to use Amazon's AI-powered tools — including Rufus insights, Seller Assistant, and listing change reviews — to analyse and improve your listings with less effort.

Share Your Experience

Optimisation is where good listings become great ones. Tell us:

  • Which strategy has had the most measurable impact on your conversion rate — search terms, A+ Content, or video?
  • Have you discovered a backend keyword approach that improved your discoverability?
  • What's one optimisation mistake you made early on that you'd warn other sellers about?

Practical tips from sellers who've tested these strategies are invaluable. Share what worked for you.

Have questions? Comment them below.

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Hi all, recently switched from royal mail CRL to BPL due the BPL now been cheaper but my listings got de activated due to VTR dropping - I got the listings re instated by promising to buy the postage directly from Amazon (which I have been doing for the last week or so now) however my postage costs going directly to royal mail have dropped under the 20k threshold and I'm afraid Royal mail will stop my free business collections.

When I used CRL via click and drop it automatically sent the tracking number to Amazon and VTR wouldn't count on these items (CRL Large letter) but this doesn't seem to be the case with BPL - My VTR has dropped to 25%.

Am I stuck with buying the postage directly from Amazon which will result in me losing my free collections? Low priced items so can't afford to send them via tracked.

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Hi

I submitted a SIPP Enrollment on 28th April (they say it takes 5 days) its now 16 days

case id 12474359452

case id 12474214422

They say it takes 5 days, and it gives you a date when you can send shipments in, which I followed, but my products are selling and I am still awaiting the SIPP Enrollment, which means that my items are being sold at a very low margin

Regards

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New label on seller-fulfilled-order / "Signature Confirmation Recommended"

not seen this before - was an order for £115

so either the order value has triggered the suggestion or they know something we don't about the customer . . .

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We normally use 'Royal Mail RM24 Large Letter CRL' for our standard orders. This shows the next day delivery estimate and we have been using this for years with no issues.

However for the past few weeks on Friday/Saturday we have been receiving errors stating 'Does not meet promised delivery date' for Saturday (that it will only be delivered on Sunday or Monday with the above method). The Buy Shipping is forcing us to upgrade to Tracked 24 LBT or sometimes Tracked 24 Parcel. These are much more expensive but if we don't upgrade and send it via the Royal Mail 1st Class option through Buy Shipping, our VTR will be negatively impacted.

We have an open Amazon case 12509052482 however we're just being told that we need to choose the postage option that will be delivered in time, this is not helpful as clearly there is a technical issue with Amazon and/or Royal Mail. Has anyone else been experiencing this?

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For the last 2 days on some of my orders I've not been shown the option of buy shipping for Royal Mail CRL but on other orders I can. I've gone through with seller support and it shows that my Royal Mail business account is active hence some orders going through. So why is it not showing for all of them? I've never had this happen before. Anyone had a similar experience and how do I sort it as I've got orders to dispatch today?

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For self-ship sellers who provide their own customer service, we’re updating how we collect survey feedback for your buyer dissatisfaction rate metric under Customer service quality insights. We’ll use a 1-to-5 satisfaction scale instead of a Yes/No question, which lets buyers give more precise feedback on your customer service.

The buyer dissatisfaction rate measures buyer opinion on your customer service quality and indicates how well you resolved buyer issues. The lower your buyer dissatisfaction rate, the more often your customers are satisfied with the customer service that you are providing.

Currently, we calculate your buyer dissatisfaction rate based on survey responses to “Did this solve your problem?”, where buyers answer Yes or No. We divide the number of No responses by the total number of surveys sent to your buyers to get your buyer dissatisfaction rate percentage.

Starting from April 17, 2026, buyers will rate their experience from 1 to 5 in a survey in response to “How satisfied are you with your recent customer service experience?” Ratings of 1 to 2 will count as dissatisfied (like “No” in the current survey) and ratings of 4 to 5 will count as satisfied (like “Yes”).

Your buyer dissatisfaction rate will yield the same percentage as before. The only thing that’s changing is how we calculate it, using the new survey information. We’re dividing the number of dissatisfied responses (ratings 1 to 2) by the total number of surveys sent after your cases have been resolved. A rating of 3 is neutral and won’t be included in calculating your buyer dissatisfaction rate.

To learn more about the buyer dissatisfaction rate and how to use customer feedback, go to Customer service quality insights on Feedback Manager.

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FBA Essentials Recap: Your Top Resources for New Sellers
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Hello new sellers,

If you're new to Fulfillment by Amazon (FBA), understanding how reimbursements work and keeping track of your shipments can feel overwhelming. That's why we've pulled together the top 2 educational threads from our FBA Deep Dive series to help you master these fundamentals and protect your inventory.

Why These Guides Matter

These resources aren't just helpful—they're essential for protecting your business. New FBA sellers who understand reimbursement processes and shipment tracking from day one save time, reduce stress, and safeguard their bottom line. Getting these basics right means you can focus on growing your business rather than chasing down lost inventory.

📚 Your Essential FBA Reading List

1. 💰 Recover Your Lost FBA Inventory: UK Reimbursement Claims Explained

What you'll learn: How Amazon's reimbursement system works, what qualifies for reimbursement, and the exact steps to file claims for lost or damaged inventory.

Why it matters: Understanding reimbursements protects your investment. When Amazon is at fault for lost or damaged units, you're entitled to compensation—but only if you know how to claim it properly. This guide walks you through the entire process, from identifying eligible claims to tracking your reimbursement status.

Key topics covered:

  • What types of inventory issues qualify for reimbursement
  • How to file a claim through Seller Central
  • Expected timelines for reimbursement processing
  • Common mistakes that delay or prevent reimbursements

Read the full guide

2. 🚚 Track FBA Shipments: Prevent Lost Deliveries

What you'll learn: How to monitor your FBA shipments from creation to delivery, use tracking tools effectively, and take action when shipments go missing.

Why it matters: Proper shipment tracking prevents costly losses and delays. When you know how to monitor your inventory in transit, you can spot problems early and resolve them before they impact your stock levels or sales. This guide shows you exactly how to stay on top of your shipments.

Key topics covered:

  • How to access shipment tracking in Seller Central
  • Understanding shipment status updates (Checked In, Receiving, Closed)
  • What to do when tracking shows issues or delays
  • When and how to contact carrier support

Read the full guide →

💡 Pro Tips for FBA Success

  • Bookmark these threads for quick reference when issues arise
  • Check your shipment status regularly during your first 90 days to build good habits
  • Document everything with photos, tracking numbers, and shipment IDs
  • Act quickly when you spot discrepancies—early action leads to faster resolution

🎯 Take Action Today

Start with the guide that addresses your most pressing concern right now. Whether you're preparing your first shipment or troubleshooting a current issue, these resources will help you navigate FBA with confidence.

Which topic is most relevant to your business right now? Have you experienced challenges with reimbursements or shipment tracking? Share your questions or experiences below—we're here to support you!

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