Hi

We have multiple ASINs flagged over the last few days for this issue: "This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field"

In all cases, we have Ingredients entered in the Ingredients field, and the product details page displays the listed ingredients correctly. So it does not make any sense.

The notification states that the listing will be reinstated within 2 days, but I am not convinced this will happen, since the Ingredients were correctly entered in the first place.

Has anyone else faced this and been able to resolve it?

Unlike eBay, Amazon appears incapable of accurately classifying shaving equipment as not being deadly knife blades:

ASIN: B0BQ6R4VLT, Title: Gillette Mach3 Men's Razor + 12 Razor Blade Refills, 3 Blades for a Smooth Shave, Fits All Mach3 Handles

We received the email to say, “It is your obligation to ensure that the products you offer comply with all applicable laws, regulations, and Amazon’s policies.” As Gillette owns the listing, we are unable to edit it, so we followed the appeal process and explained to Amazon how shaving products should NOT be classified as dangerous knife blades.

Surprise, surprise, we LOST the appeal with a reply stating:

We have received your request for review of the following product(s) and, after careful consideration, have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.

Why did this happen?

The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.

What actions do I need to take?

To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:

ASIN: B0BQ6R4VLT

Recommended changes to be done: need to update the attribute customer_restriction_type populated with uk_18_knife.

As a final note, it seems if you are Amazon as the seller, then this policy does not affect you, only third-party sellers. This is yet another instance where Amazon fails to adhere to its own policies.

my product has gone inactive and saying I have violation issue when I click on fix listing it says I have a zero product violation on this product so I don’t understand what the issue is and how to get out of it . I already , made 2 sales before this . Please help

I was advised by the Product Compliance team to submit documents for ASIN B09PQKNTJ7 under Case ID 11099168702. We’ve submitted all required documents, and the ASIN was cleared for reinstatement. However, we were informed that old stock must be removed from FCs.

We operate on Seller Fulfilled Prime and have had no inventory in any FCs for over a year, which was also confirmed by Seller Support (Case ID 11127656892). Despite this, the ASIN remains inactive.

It is quite frustrating as it is affecting my sales. Can someone please kindly assist in resolving this?

@Seller_z3k8APxGfbQEK

@Seller_Huz6FT08OxHAR

We are planning to sell breathalyzers manufactured in South Korea on Amazon UK.

While certification requirements may vary slightly by device, all of our products are CE and RoHS certified.

Are there any other certifications or approvals that are mandatory, particularly any documentation required by the UK government?