Wrong Error messages when trying to send stock in
Hi Amazon mods or anyone who can hlep
I have been trying to send in a particular product to Amazon FCs for over a. month but keep getting error messages after I press the confirm shipment button
It used to be fine - no problem sending in either by the box load or individual units
The 2 errors are
[Carrier: Amazon-Partnered Carrier ] One or more of your shipments contains pallets that are below our weight limits for Amazon-Partnered Carrier.
No fulfilment centres are currently available to receive the total quantity of dangerous goods units in this shipment. Please return to Step 1 and try again. Find out more
1 - it is not on a pallet - it is a small parcel - so this error message is irrelevant
2 - it is categorically not a dangerous good
I have been trying for weeks to get this fixed via seller support - but to be frank, they have done nothing
any chance someone could look into this for me please and escalate or better still, just get it fixed please
Case ID 13181628062
@Kai_Amazon @Josh_Amazon @Cooper_Amazon
@Jameson_Amazon
Wrong Error messages when trying to send stock in
Hi Amazon mods or anyone who can hlep
I have been trying to send in a particular product to Amazon FCs for over a. month but keep getting error messages after I press the confirm shipment button
It used to be fine - no problem sending in either by the box load or individual units
The 2 errors are
[Carrier: Amazon-Partnered Carrier ] One or more of your shipments contains pallets that are below our weight limits for Amazon-Partnered Carrier.
No fulfilment centres are currently available to receive the total quantity of dangerous goods units in this shipment. Please return to Step 1 and try again. Find out more
1 - it is not on a pallet - it is a small parcel - so this error message is irrelevant
2 - it is categorically not a dangerous good
I have been trying for weeks to get this fixed via seller support - but to be frank, they have done nothing
any chance someone could look into this for me please and escalate or better still, just get it fixed please
Case ID 13181628062
@Kai_Amazon @Josh_Amazon @Cooper_Amazon
@Jameson_Amazon
5 replies
Seller_13BH7cPrSUP2v
Anyone at Amazon please help - this has still not been resolved
Maria_Amazon
Hi @Seller_13BH7cPrSUP2v,
Your case has a recent update from September 5 with guidance from the specialist team, so check your case log if you haven't already. The item has been confirmed as non hazmat and FBA eligible with no listing blocks, so the errors you're seeing are not reflecting the actual status of your product.
If you're still hitting the same errors after following the guidance in that update, reply to the case with your current workflow ID so the team can investigate the active workflow directly.
-Maria
