Linking Shipping Carrier causing error and unable to connect
Hello all,
Wondering if anyone has had an error in linking a shipping carrier.
We linked our Evri Account bu had to unlink as there were label errors. They sent a new login but since unlinking the old one we cannot link the new one. Has been three days and no response for a solution from support.Wondering if anyone else has faced an issue like this and how it was resolved/
Many thanks for taking the time to read this
Linking Shipping Carrier causing error and unable to connect
Hello all,
Wondering if anyone has had an error in linking a shipping carrier.
We linked our Evri Account bu had to unlink as there were label errors. They sent a new login but since unlinking the old one we cannot link the new one. Has been three days and no response for a solution from support.Wondering if anyone else has faced an issue like this and how it was resolved/
Many thanks for taking the time to read this
3 replies
Seller_76AUwmqvSyRIM
Have you tried using another device, eg your phone or another computer, just in case there’s a cookie causing havoc? Worth a go if you haven’t.
Arish_Amazon
Hello @Seller_uXQfoBAXl4nLU,
Thanks for reaching out, I can see this has been a hassle, especially when you're just trying to get back up and running.
Please head over to Buy Shipping preferences → Manage your carrier accounts and make sure the old Evri account is fully removed before attempting to link the new one. Sometimes a previous link can linger and block a new connection.
If the issue still persists after trying these trouble-shooting steps, please share your Case ID with us here and I will be happy to take a closer look.
-Arish
